Privacy Policy for happyceylon.lkLast Updated: April 9, 2025
Welcome to happyceylon.com! Your privacy is important to us. This Privacy Policy explains how happyceylon.lk (hereinafter referred to as "Happy Ceylon," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website (happyceylon.lk) and our related services (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We CollectWe collect various types of information to provide and improve our Services, including:
- Information You Provide Directly:
- Account Information: When you create an account, book accommodation, flights, tours, or other travel-related services, or contact us, we may collect your name, email address, phone number, postal address, date of birth, gender, username, and password.
- Booking Information: Details related to your bookings, such as destination, travel dates, number of travelers, accommodation preferences, flight details, tour selections, payment information (credit/debit card details are processed by our secure payment processors and not stored by us), and any special requests.
- Communication Information: Records of your communications with us, including emails, chat logs, and phone calls.
- Reviews and Feedback: Any reviews, ratings, comments, or feedback you provide on our platform.
- Marketing Preferences: Your choices regarding receiving promotional communications from us.
- Information provided in surveys or contests: If you participate in any surveys or contests we offer.
- Information We Collect Automatically:
- Usage Data: Information about how you use our Services, including the pages you visit, the links you click, the searches you conduct, the date and time of your access, and the duration of your visits.
- Device Information: Information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.
- Location Data: If you enable location services, we may collect your precise or approximate location. You can control location sharing through your device settings.
- Cookies and Similar Technologies: We use cookies, pixels, and other similar technologies to collect information about your browsing activities and preferences. This helps us personalize your experience, analyze website traffic, and for targeted advertising. You can manage your cookie preferences through your browser settings.
- Information We Receive from Third Parties:
- Service Providers: We may receive personal information from our business partners, such as accommodation providers, airlines, tour operators, payment processors, and marketing partners, to facilitate your bookings and provide our Services.
- Social Media Platforms: If you connect your social media account to your Happy Ceylon account, we may receive information from your social media profile, such as your name, email address, and profile picture, in accordance with your privacy settings on that platform.
- Location Data: If you enable location services, we may collect your precise or approximate location. You can control location sharing through your device settings.
- Cookies and Similar Technologies: We use cookies, pixels, and other similar technologies to collect information about your browsing activities and preferences. This helps us personalize your experience, analyze website traffic, and for targeted advertising. You can manage your cookie preferences through your browser settings.
2. How We Use Your InformationWe use your personal information for various purposes, including:
- Providing and Managing Our Services:
- Processing and confirming your bookings.
- Managing your account and profile.
- Communicating with you about your bookings and inquiries.
- Providing customer support.
- Personalizing your experience on our platform.
- Improving and Developing Our Services:
- Processing and confirming your bookings.
- Analyzing website usage and trends.
- Developing new features and functionalities.
- Conducting research and analytics to improve our Services.
- Troubleshooting technical issues.
- Marketing and Advertising:
- Sending you promotional emails and newsletters about our services and offers (with your consent where required).
- Showing you targeted advertisements on our website and other platforms.
- Administering contests and promotions.
- Legal and Compliance:
- Complying with applicable laws and regulations.
- Responding to legal requests and legal processes.
- Protecting our rights and the rights of our users.
- Preventing fraud and other illegal activities.
3. How We Share Your InformationWe may share your personal information with the following categories of recipients:
- Accommodation Providers, Airlines, Tour Operators, and Other Service Providers: We share information necessary to fulfill your bookings and provide the services you requested. This may include your name, contact details, travel dates, and other relevant booking information.
- Payment Processors: We share payment information with secure payment processors to process your transactions.
- Business Partners: We may share information with trusted business partners for marketing, advertising, or other collaborative purposes.
- Third-Party Service Providers: We engage third-party service providers to perform various functions on our behalf, such as website hosting, data analysis, email delivery, marketing assistance, and customer service. These providers have access to your personal information only to the extent necessary to perform their services and are obligated to protect it.
- Social Media Platforms: If you connect your Happy Ceylon account with a social media platform, we may share information with that platform in accordance with your privacy settings.
- Legal Authorities: We may disclose your personal information to legal authorities if required by law or in response to a valid legal request, such as a court order or subpoena.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties with your explicit consent.
4. Your Rights and ChoicesYou have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
5. Data SecurityWe take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data RetentionWe will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on factors such as the nature of the data, the purpose for which it was collected, and our legal and regulatory obligations.
7. Children's PrivacyOur Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.
8. Links to Other WebsitesOur website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. International Data TransfersYour personal information may be transferred to and processed in countries other than Sri Lanka, where data protection laws may be different. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
10. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
11. Contact UsWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
By using happyceylon.lk, you acknowledge that you have read and understood this Privacy Policy.